If you feel that you or another person has been discriminated against by a state or local government entity, or a public accommodation or commercial facility, you may file a complaint with the U.S. Department of Justice (DOJ), Disability Rights Section. Government entities include all programs managed by local or state agencies (e.g., public libraries, public hospitals, town parks and recreation programs).Public accommodations are businesses that provide goods or services for the public (e.g., restaurants, retail stores, banks and private hospitals).
E-mail is the quickest way to file a complaint with the DOJ Disability Rights Section. E-mail complaints receive an immediate reply confirming that they have been received. If you do not receive a reply email, you may have sent your complaint to the wrong e-mail address.Send your complaint to: firstname.lastname@example.org. Keep a copy of your complaint and the reply e-mail for your records. Remember that there is no guarantee of privacy when you send an e-mail. Include all of the information, either in the body of the email or in an attachment and attach any other relevant documents.
To ensure that all necessary information is provided, you may use this complaint form http://www.ada.gov/t2cmpfrm.htm regarding complaints against state or local government entities; or this one, for filing a complaint against a public accommodations or commercial facilities http://www.ada.gov/t3compfm.htm.
Also, provide the Department of Justice with the information about how to communicate with you effectively. Please let the Department know if you need to receive written communications in a specific format, such as large print, Braille, e-mail, or audio recording, or if you need to receive oral communications by video phone or TTY.
To file a complaint by the U.S. Postal Service or any other parcel delivery service, send your completed complaint form, or a signed letter containing the same information and copy of the relevant documents to the address below. Keep original documents for your own records. Complaints sent by regular mail may be delayed by 4 - 6 weeks because of necessary security screening.
U.S. Department of Justice
Civil Rights Division
Disability Rights Section - NYAV
950 Pennsylvania Avenue, N.W.
Washington, D.C. 20530