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One of my customer service employees just told me that they have a disability that makes it hard to use their hands for repetitive work. They asked to be released from assisting with stuffing envelopes for the mailing task we sometimes have this department help with. What should I do?

Because the mailing task sounds as if it is a marginal job function for your customer service team, you can remove this task as a reasonable accommodation. Marginal job functions, or those that are not the primary reason a position exists, can be eliminated from a job or reassigned to another employee. It might be a good idea to assign this employee a portion of this task that does not require repetitive work (i.e. organizing the mailing or printing labels) in order to balance the workload in this department.

If you have more questions about this or if you need to know more about something else under the ADA, please contact the Northeast ADA Center at 800-949-4232, by email at, or by submitting a question through our website.


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