Q: My town agreed to come onto my property to pick up the garbage, as I cannot do any heavy lifting. I asked if they could also pick up my bagged yard-waste but they refused and cited that it is against their policy. As they are already accommodating me, should they have refused my additional request?
A: No, A Title II entity should look at modifying their policies to accommodate homeowners when receiving municipal services. As the entity has already provided a similar accommodation, the new request should be granted unless they can show an undue burden.