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I own a dental practice. A patient asked if my staff could fill out their paperwork for them because they have a cognitive disability. Our policy is that they complete this on their own. Do we have to assist them?

Yes. Healthcare providers are required to make reasonable modifications to policies, practices, and procedures to provide equal access to facilities and services for people with disabilities. The term “reasonable modification” is a broad concept that covers every type of disability. Assisting an individual with a disability to complete paperwork ensures access and equally effective communication to that individual.

If you have more questions about this or if you need to know more about something else under the ADA, please contact the Northeast ADA Center at 800-949-4232, by email at northeastada@cornell.edu, or by submitting a question through our website.

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