All Questions

Paratransit Eligibility Documentation

Q: When a transit agency is going through the process of determining paratransit eligibility for riders with disabilities, can the transit provider require a disability diagnosis from a licensed physician?

A: The ADA regulations do not mandate a medical diagnosis from a physician in the paratransit eligibility process. This is because the ultimate goal is to determine if the individual can fully access and navigate the transportation system – which is a functional determination more than a medical diagnosis. While documentation from a physician may be of use when determining a rider’s functional ability to use the transit system, it should not be the only form of evidence or support that is accepted by a transit provider.


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