Infographic: Service Animals in Retail

Infographic titled 'Service Animals in Retail' featuring several text boxes on a background of coat hangers in a clothes store.

Service animals are not pets. You can ask:
1. Is the Service Animal required because of a disability?
2. What work or task has the animal been trained to perform?
Service Animals must be under the control of the handler or the animal can be asked to be removed while the customer can continue shopping.

If you have any questions about the Americans with Disabilities Act, contact us at 1-800-949-4232

Questions?

Would you like more information about the services we provide? Ask our technical assistance specialists.

Contact Us

Northeast ADA Center: 1-607-255-6686

ADA National Network: 1-800-949-4232

Email Us: northeastada@cornell.edu