Contacting My Bank

Q: My bank just eliminated its call center and now does everything through an app or on a chat box on their website. Does this violate the ADA?

A: Many emerging businesses strictly use technology to interface with their customers. Not having or eliminating a call center does not violate the Americans with Disabilities Act (ADA). Businesses are responsible for assuring that their technology is accessible and their communication with people with disabilities is effective, such as with a person who uses a screen reader.