Tool 2 - Setting the Tone: The Importance of Managers and Supervisors

Tips for Leadership


Topic 2. Messages

What you do is important
As a leader, what you do matters. Managers and supervisors are the foundation of diversity and inclusion. Research shows that managers set the tone for work life, inclusion and trust-building on their teams. As a manager, your actions and decisions shape how disability will be viewed within your team. Research also shows that managers are usually on the front line of disability inclusiveness. When employees have an issue related to a disability or an accommodation need, they are most likely to approach their manager or supervisor first. At (COMPANY NAME), we appreciate your efforts to foster a team environment that values the contribution of all members, including those with disabilities.


Recognizing a disability
How does a manager know when someone on their team has a disability? Some disabilities are likely to be obvious to others, others are not. At (COMPANY NAME), we accommodate employees whether or not their disabilities are obvious to others. And as a manager, you are often on the frontline for starting the accommodation process. Sometimes, employees will simply tell you they are struggling on the job because of a health condition and won't specifically mention a disability. In any case, when you have a reasonable belief that an employee is struggling because of a disability, something needs to happen. Putting an accommodation into place needs to be explored. To get more information about disability at (COMPANY NAME) contact (CONTACT INFORMATION).


When a disability arises - what the manager should do

  1. Recognize an accommodation request. Accommodations allow each employee to offer us their best. At (COMPANY NAME), any employee with a disability has a right to an accommodation. Employees don't need to use any special words or phrases to tell you about an accommodation need. They only need to say in plain language that they're struggling in their job because of a health condition. When this happens, simply tell the employee that they could have a right to an accommodation and let them know you will get the ball rolling.
  2. Move an accommodation request forward. When an employee talks to you about an accommodation, something needs to happen. At (COMPANY NAME) you should contact (CONTACT INFORMATION) to begin the process.
  3. Keep lines of communication open. Give the employee an idea of what's going to happen. Check in briefly to make sure things are moving forward.



Want to learn more?

If you want to learn more about this topic, contact the Northeast ADA Center.


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