Topic 7. Disclosing a disability: When an employee tells their manager about a disability

Tips for Leadership

Topic 7. Messages

My employee has a disability. What do I do now?
When an employee at (COMPANY NAME) discloses a disability, do these four things: (1) listen, (2) support, (3) inform, and (4) move it forward.

Listening simply involves giving the employee your full attention when they explain their situation. During this conversation, don't go into the details about their diagnosis or medical condition. Don't make judgements or assumptions. Just listen. Supporting means letting the employee know that their situation will be taken seriously and efforts will be made to enable them to keep being productive when working with the disability. Informing means telling the employee about next steps for both the employer and employee. Moving forward means contacting (CONTACT INFORMATION) to get the accommodation process started.

Want to learn more?

If you want to learn more about this topic, contact the Northeast ADA Center.


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