Topic 9. The accommodation process: Questions about accommodation at work

Tips for Leadership


Topic 9. Messages

What managers need to know about accommodations
At (COMPANY NAME), we want to support employees so they can give us their best. Sometimes this support comes in the form of accommodations for employees with disabilities. According to the ADA, accommodations are "any change in the work environment or in the way things are customarily done that enables an individual with a disability to enjoy equal employment opportunities." We accommodate employees when we know they have a disability. Each employee's accommodation need is unique and will be determined based on the employee's disability, job, and situation. Examples of accommodations can include changes in work schedule, equipment (such as screen readers or magnifiers), marginal (minor) job tasks, work furniture, or location (e.g. work from home).


Our accommodation process
Any (COMPANY NAME) employee who tells you that they have to do something different at work because of a medical condition or disability has triggered the accommodation process. This is an interactive process to find an accommodation which will enable the person to continue doing their job well. As a manager or supervisor, you have a role in this process. Most important, contact (COMPANY CONTACT FOR ACCOMMODATIONS) first. Second, check-in with the employee periodically to make sure the interactive accommodation process is moving forward. Third, when the accommodation is put into place, check in to make sure that it is effective. But be aware that the employee might need some time to get used to the accommodation.


At (COMPANY NAME), our process includes:



Want to learn more?

If you want to learn more about this topic, contact the Northeast ADA Center.


Would you like more information about the services we provide? Ask our technical assistance specialists.

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