Articles
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The ADA and Public Places
Title III of the Americans with Disabilities Act (ADA) has a lot to say about businesses that are open to the public. -
The clinician-patient with a disability relationship
The clinician-patient with a disability relationship -
About Effective Communication in Title II and Title III
Effective communication is important, and this article explains the rules for achieving it under Title II and Title III of the Americans with Disabilities Act (ADA). -
The ADA and Facility Access Stakeholders
What facility access means in the context of the Americans with Disabilities Act (ADA), who is responsible for it, and when it needs to be implemented -
About the 2010 ADA Standards for Accessible Design
What's in the 2010 ADA Standards for Accessible Design? How do these standards relate to the Americans with Disabilities Act (ADA)? This article answers these questions and more.
Ask About the ADA
- Tax Incentives for Business Owners to Improve Accessibility
Q: I own a small business that needs some physical modifications for people who are wheelchair users or have other mobility impairments. Does the federal government have any tax incentives to help me... - Contacting My Bank
Q: My bank just eliminated its call center and now does everything through an app or on a chat box on their website. Does this violate the ADA? A: Many emerging businesses strictly use technology to... - How can I help managers understand the Americans with Disabilities Act?
Q: I am the only HR person in a small business. How can I help our managers understand the Americans with Disabilities Act (ADA)? Small business is an important driver in our economy and a very attra... - Do I need to get a special license for my service dog to be registered as a service animal?
No. Under Title II and III of the Americans with Disabilities Act (ADA), covered entities such as businesses or state and local governments may not require any documentation related to a service anima... - Does the ADA apply to websites?
Yes, the Americans with Disabilities Act (ADA) applies to websites for Title II and Title III. Title II covers state and local government and their related entities while Title III addresses public ac...
Infographics
Infographics
![Infographic showing a smiling person dressed business-casual. 4 out of 5 small businesses do not see the cost of accommodations as a barrier to employing people with disabilities. Note: For the purposes of this study, we define small business as employers having 15-500 employees. Source: William Erickson (Yang-Tan Institute, Cornell University) analysis of Cornell/SHRM Survey 2011, Private employers only. N=525
“We really wanted to make sure that the employee joined us. So, we did what we had to [to accommodate].” -Talent Acquisition & Human Resources Manager of a small information and technology company
Quote is from a set of interviews with small business representatives conducted by the Northeast ADA research team to investigate small business needs around ADA implementation.](https://s3.amazonaws.com/production-northeastada-org/local/en/IG-2018-04-30-Biz5.jpg)
Blog Posts
- Historical Concerns with H.R. 620, the ADA Education and Reform Act of 2017
April 27, 2017
My friend and colleague Jim DeJong was part of an email chain in which we were discussing the ADA Education and Reform Act. He told a story of the “making of” Title III of the ADA. I asked... - Employers and the ADA: Myths and Facts
February 18, 2016
This material was published by the US Department of Labor Office of Disability Employment Policy. The Americans with Disabilities Act (ADA) is a landmark federal law that protects the rights of peopl... - The ADA and Small Business Owners: What You (Really) Need to Know
February 16, 2017
“I own a small business that is grandfathered from the ADA because our building is old. Sure, I would like to be more accessible, but legally I’m not required to make any changes because... - Weather Not So Delightful: Snow Removal and the ADA
March 13, 2017
As winter hangs on here in the Northeast, snow can be a challenge for businesses and a barrier for individuals with disabilities. Snow plowed into the access aisle of an accessible parking space, or a... - New Website for Small Business Owners with Questions about Disability
June 05, 2025
Check out the latest web tool from the Northeast ADA Center! Consider this scenario: A coffee shop hired a barista who knows sign language, and the shop has developed a strong following of customers...
Webinars
- Introduction to the Service Animal Toolkit
July 27, 2022
Do customers bring dogs into your business claiming they are service animals, emotional support animals, comfort dogs, or therapy dogs? Join Chris Sweet, technical assistant for the Northeast ADA Cent...
News
- More Businesses are Opening up to People with Disabilities
September 20, 2017
More than a decade ago, when Jenny Lay-Flurrie was looking for a job, she told an interviewer at Microsoft that she had some trouble hearing. "I didn't tell them I was profoundly deaf," Lay-Flurrie te... - How Employers Can Make Businesses More Inclusive for People with Disabilities
Michael Ray, who has hearing loss, uses technology that allows him to hold a job that requires talking on the phone at VA Western New York Healthcare. He says other people have used simple accommodati... - Survey Opportunity
August 15, 2018
Did you know that small businesses (with fewer than 500 employees) constitute more than 98% of New York and New Jersey businesses, and account for over 50% of the private workforce within region 2: Ne... - Free Webinar for Small Employers
July 18, 2018
Wednesday, July 25, 2018 from 1:00pm to 2:00pm EST. How much do small businesses know about disability, the ADA, and their responsibilities related to reasonable accommodation? Here at the Northeast... - Free Webinar for Small Employers
June 22, 2018
Wednesday, July 25, 2018 from 1:00pm to 2:00pm EST. How much do small businesses know about disability, the ADA, and their responsibilities related to reasonable accommodation? In the Northeast ADA C...