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Effective Communication in Health Care
Infographic titled 'Effective Communication in Health Care' featuring several text boxes on a background with medical crosses.

Effective communication means that both sides comfortably and clearly understand each other. Effective communication:

Is a right under the ADA

Ensures information shared in a way the patient with a disability can understand

May mean the provider must provide an auxiliary aid or service at no cost, for examples: ASL interpreter, alternate format, assistance filling out paperwork, etc.
If you have any questions about the Americans with Disabilities Act, contact us at 1-800-949-4232 Share on Facebook
Small Business Statistics and Accommodation #2
Infographic featuring a smiling man in a business suit in front of a blank background.

Fewer than one in three small businesses have a formal decision making process for the provision of accommodations.
Note: For the purposes of this study, we define small business as employer’s having 15- 500 employees.

“I think because we are small and we haven't had too many situations. We don't actually have a step-by-step process.... Share on Facebook
Workplace Policies
Infographic featuring two office workers working together on a laptop.

In a recent study, 36% of workers with disabilities reported workplace policies have been helpful in managing their health conditions.

If you have any questions about the Americans with Disabilities Act, contact us at 1-800-949-4232 Share on Facebook
Effective Communication in Healthcare
Infographic titled 'Effective Communication in Healthcare'
Communication is a critical tool in healthcare. When patients and doctors don't understand each other, access to healthcare has been denied.
- Communication for patients with disabilities must be as effective as it is for all patients.
- Ask the patient what form of communication will work for them and offer appropriate accommodations.
- Accommodate patients' communication needs during in-person communication, written communication, and when providing electronic information.
If you have questions about the Americans with Disabilities Act, contact us at 1-800-949-4232. Share on Facebook
Disability Etiquette for Healthcare Providers
Infographic titled 'Healthcare: Disability Etiquette for Providers'
Treat all patients with respect and dignity.
Always speak directly to the person with a disability.
Don't focus on the underlying disability, instead listen and acknowledge what the person says or asks.
Do not make assumptions about what the person can or cannot do.
If you have questions about the Americans with Disabilities Act, contact us at 1-800-949-4232. Share on Facebook

Blog Posts

  • Mental Health & College Students
    Recognizing the struggle faced by college students with mental illnesses, Brittany Stone has set out to help students find accommodations and raise awareness about mental health issues among students....
  • Issues, Impacts, and Implications of an Aging Workforce
    by Jeffrey Tamburo, LMSW   Differences Challenge Assumptions. --Anne Wilson Schaef A Valuable Resource What comes to mind when you think about getting older? Often it is assumed that with ag...
  • Making Sense of the Numbers
    Recently, the Northeast ADA Center received an email that asked for direction in understanding estimates of the numbers and percentage of people with disabilities in the United States. The emailer w...
  • Family Caregiving, Disability, and Work-Life Balance
    LaWanda Cook, PhD is Extension Faculty and Healthy Living Initiatives Lead with the Yang-Tan Institute on Employment and Disability at Cornell University's School of Industrial and Labor Relations &n...
  • Implementing the Americans with Disabilities Act in a Health Care Setting
    Equal access to health care for individuals with disabilities is an ongoing challenge. The Northeast ADA will soon be offering a webinar based in part on this topic. People with disabilities lag be...

Webinars

  • Accommodations for Healthcare in the Workplace
    09/26/2018-  When people think of accommodations in a health care environment, they often think of patients and visitors. However, health care professionals also have disabilities and may require a reasonabl...
  • Effective Communication
    05/23/2018- When a patient is speaking with a medical care provider, a variety of challenges, barriers, and misunderstandings can get in the way. In this webinar, we discuss effective communication in the medical...
  • Overview of the Proposed Standards for Accessible Medical Diagnostic Equipment
    12/09/2015- This webinar will review the proposed accessibility standards developed by the U.S. Access Board for equipment used in medical settings by health care providers for diagnostic purposes, including: exa...
  • Twenty-four years of the ADA: Progress, Pitfalls and Possibilities
    07/09/2014-  The ADA was passed 24 years ago amidst a great hope that this bold new legislation would remove barriers to equal opportunity and access for people with disabilities across several life spheres....
  • Accessible Healthcare: Legal, Human, and Practical
    04/09/2014-  People with disabilities have the same healthcare needs as everyone else, yet access to community health resources can be challenging at best.  This can result in substandard care and lack...

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