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• The ADA and Service Animals
  SUMMARY: What’s a service animal? The answer depends on the situation, and this FAQ article ex...
• The ADA and Service Animal Handlers
  SUMMARY: What should someone with a service animal know about their rights and responsibilities as a...
• Service Animals Overview
  SUMMARY: From the perspective of the Americans with Disabilities Act (ADA), here are a few key thing...
• The ADA and Transportation Providers
  SUMMARY: Many aspects of transportation are covered by regulations based on the Americans with Disab...
• The ADA and Health Care Providers
  SUMMARY: This article introduces basic Americans with Disabilities Act (ADA) requirements for health...
• The Spirit of the ADA and Your Business
  SUMMARY: The Americans with Disabilities Act (ADA) has many regulations, and as a business owner, yo...
• How to File a Complaint
  Is something not up to ADA standards? Do you want to file a complaint? If yes, start by figuring out...
• The ADA and Public Places
  SUMMARY: This article focuses on businesses—stores, restaurants, salons, theaters, and more&md...
• What Is the Americans with Disabilities Act?
  SIGNED BY: President George H. W. Bush SIGNED ON: July 26, 1990 SIGNIFICANCE: Protects the civil r...
• The ADA and Title II Public Entities
  SUMMARY: The ADA ensures access by people with disabilities to buildings, facilities, programs, serv...
• About the 2010 ADA Standards for Accessible Design
  SUMMARY: The Americans with Disabilities Act (ADA) calls for many aspects of the built environment t...
• The clinician-patient with a disability relationship
  The clinician-patient relationship is crucial to the diagnosis, treatment, and care for an individua...
• Physical Accessibility
  Physical Accessibility: Federal Requirements (ADA) Overview of Federal Accessibility Requirements...
• About Housing Accessibility
  It is a common misconception that private residential housing is covered by the Americans with...
• Parking & Transportation Overview
  The Americans with Disabilities Act (ADA) has given us inspiration, guidance, and specific rules abo...
• 8 Tips for Communicating with a Patient Who Has a Disability
  SUMMARY: As a health care provider, you may be unsure about how to interact with patients who have d...
• About Reasonable Accommodations in the Workplace
  SUMMARY: Rules that stem from Title I of the Americans with Disabilities Act (ADA), and from the Reh...
• Health Care Providers and Section 504 of the Rehabilitation Act
  Section 504 of the Rehabilitation Act applies to any recipient of federal financial assistance. In t...
• Public Places Overview
  The Americans with Disabilities Act (ADA) covers public places. The ADA has different things to say...
• A History of Discrimination and the ADA
  SUMMARY: Discriminationis when a person is treated unfairly compared to others. The United States ha...
• About Voting Access Rights
  SUMMARY: Many different laws apply to voting rights for people with disabilities. Also, you can repo...
• The ADA and Parking
  SUMMARY: Accessible parking is a common feature in parking lots—and a common topic in question...

• Generalizations, Speculation and Stereotypes about Individuals with Disabilities Do Not Justify Refusal to Accommodate Use of Service Animals under the ADA
  10/16/2019- On August 30, 2019, the U.S. Court of Appeals for the Third Circuit, covering New Jersey, Pennsylvania, Delaware, and the U.S. Virgin Islands, issued a precedential opinion in an important case interp...
• Check out the Northeast ADA Center's New Infographics!
  04/17/2019- Did you know that the Northeast ADA Center makes infographics with easy to understand facts, statistics, and tips about disability and the ADA? Follow us on Facebook, Twitter, and LinkedIn for our wee...
• Animals on Planes a Challenge for Airlines, Passengers
  02/22/2018- When Marlin Jackson arrived at his row on a Delta flight from Atlanta to San Diego in June, a man with a sizable dog on his lap already occupied the middle seat. Jackson squeezed by them to his window...
• September is National Service Dog Month
  08/21/2019- They provide companionship, inspire confidence, and live to serve, protect, and assist their handlers. Guide dogs, seeing eye dogs, service pets, and assistance animals are helping their humans perfor...
• DOT Proposal Restricts Service Animals on Planes: So Long to the Emotional Support Peacock?
  02/19/2020- In January, the Department of Transportation proposed amendments to the Air Carrier Access Act (ACAA) regulations. The proposed amendments are intended to clarify the rights and responsibilities of ai...
• Free Webinar-ADA National Network Learning Session: Who Let the Dogs (and Miniature Horses) In? Service Animals in Health Care Facilities
  05/20/2020- Thursday, May 28th, 202011:30 AM PDT - 1:00 PM PDT According to the Bureau of Global Public Affairs within the U.S. Department of State, approximately 500,000 service dogs assist people with disabili...
• New York Passes Law Against Service Animal Fraud, Joining Other States
  01/17/2018- New York recently joined an increasing number of states that have passed laws aimed at curbing abuse of laws and regulations designed to ensure that individuals with disabilities can be accompanied by...
• Service Animals and the ADA: Exploring Common Issues and Scenarios-Free Webinar!
  11/15/2017- Tuesday, November 21st, 20172:00 PM EST - 3:30 PM ESTWhile more than 27 years have passed since the implementation of the ADA, there are areas which continue to raise questions and cause confusion. On...
• Service Animals and School Districts
  03/16/2017- Service Animals and their presence in schools have been featured in the media recently. Below are two articles that highlight the implications of denying access of service animals in educational setti...
• East Haddam CT Grocery Store to Allow Service Animals Under ADA Settlement
  05/15/2019- The U.S. Attorney's office announced Monday it has reached an agreement with Grist Mill Market to resolve allegations that the store was not operating in compliance with the Americans with Disabilitie...
• Free Webinar-Service Animal Scenarios
  03/20/2019- Wednesday, March 27th, 2019 1:00 PM EST - 2:30 PM ESTPresenter: Chris Sweet, Northeast ADA Technical Assistance and Outreach Specialist Service animals have begun emerging in popular media as a topic...
• Free Webinar-Service Animal Scenarios
  02/21/2019- March 27th 2019 1:00pm EST to 2:00pm ESTPresenter: Chris Sweet, Northeast ADA Technical Assistance and Outreach Specialist Service animals have begun emerging in popular media as a topic of contentio...
• Free Webinar! "Is That a Service Animal: What Rights Apply Where?"
  01/17/2018- January 24, 20181:00pm to 2:00pm One of the most popular topics that the Northeast ADA is asked about is service animals. It can be confusing for individuals with disabilities, businesses, transit pr...
• Ask the Department of Justice (DOJ): Open Question and Answer Session
  05/16/2018- Tuesday, June 12th, 2018 2:00 PM EDT - 3:30 PM EDTDo you have a burning question regarding the non-discrimination in programs and services provisions of the ADA? Is there a policy or procedural issue...
• Free Audio Conference Series- Ask the EEOC: Open Question and Answer
  03/20/2019- Tuesday, April 16th, 2019 2:00 PM EDT - 3:30 PM EDT Do you have questions regarding the employment provisions of the ADA? Is there an accommodation issue that you are confused about? Do you have ques...
• Gates Chili Central School District in Rochester, NY Spent $609,000 in 7-year Fight over Students Service Dog
  04/17/2019- The ongoing battle between the Gates Chili Central School District and the U.S. Department of Justice over a service dog for a student with a disability has so far racked up more than $600,000 in lega...
• Cherry Hill Student Prevails in Fight to Bring Service Dog to School
  03/16/2017- In Cherry Hill, NJ it took several months of lobbying school officials before they decided they should allow junior Ben Shore to bring his service dog to school, while they worked to revise the policy...
• University Under Investigation After Student Denied Service Dog
  02/15/2017- Fordham University denied a student's request for a service dog to live with her on campus, despite her documented disability with the Office of Disability Services. She submitted her request shortly...
• U.S. Access Board Releases Animation on Sales and Service Counters
  08/15/2018- The U.S. Access Board has released an animation on accessible sales and service counters as part of its online guide to standards issued under the Americans with Disabilities Act (ADA) and the Archite...
• Determined Teen Finally Allowed to Bring Service Dog to School
  02/15/2017- While Ben Shore, 16, and his service dog Charlie were standing outside Cherry Hill High School East Thursday morning, a woman he didn't know rolled down her car window.  "Ben, have a nice day at...
• Funds for New Yorkers with Developmental Disabilities May Be Cut
  03/19/2020- A group of the state's largest nonprofit associations representing service providers supporting New Yorkers with intellectual and developmental disabilities claim the state is not only ignoring their...
• Legal Experts Warn Casinos and Guests with Disabilities, About Service Dog Control Following Niagara Falls Incident
  12/18/2019- Last month, Bella, a three-year-old Pomeranian, accompanied Maryellen Jurczak to the Niagara Falls tribal casino. The woman has an implant and the dog routinely is by her side. On that day, the dog ap...
• Airlines Face Soaring Disability Complaints
  06/21/2017- The number of disability-related complaints against airlines shot up more than twofold in a decade, a new government report finds. Travelers with disabilities filed more than 30,000 complaints with ai...
• Free Webinar-ADA National Network Learning Session: COVID-19, Health Care, and the ADA
  04/15/2020- Thursday, April 23rd, 202011:30 AM PDT - 1:00 PM PDT Given the unprecedented demands posed by the COVID-19 pandemic for the provision of health care, it is critical for health care providers to under...
• Free Webinar - Accessibility in the Laboratory
  10/16/2019- Wednesday, November 20, 2019 from 12:00 PM to 01:00 PM Eastern Access to STEM education and careers can be challenging for people with disabilities. Given the importance of creating a pipeline of qua...
• Supreme Court Sides with Family in Service Dog Case
  03/16/2017- The U.S. Supreme Court on Wednesday unanimously ruled that the U.S. 6th Circuit Court of Appeals should reconsider whether Ehlena Fry and her family can sue a Michigan school district for its decision...
• U.S. Access Board Free Webinar: Accessible Sales and Service Counters
  04/17/2019- May 2nd 2019, from 2:30pm to 4:00pm Eastern Counters can pose barriers to people with disabilities in accessing goods and services. This session will cover access to sales and services counters and r...
• Free Webinar-Accessible Airport Terminals
  05/16/2018- Thursday, June 7th, 2018 2:30 PM EDT - 4:00 PM EDTThis session will review solutions to common access issues in airports and will focus on areas of special concern such as accessible passenger loading...
• CRST to Pay $47,500 to Settle EEOC Disability Discrimination and Retaliation Lawsuit Over Service Animal Refusal
  03/20/2019- In the lawsuit, the EEOC charged that CRST violated federal law when it failed to accommodate, refused to hire and then retaliated against a truck driver applicant, a Navy veteran, because he used a s...
• Northeast ADA Center Contributes to Training for NYC Disability Service Facilitators
  10/18/2017- The Northeast ADA Center was happy to participate in a 2 day training program in September, 2017, administered through the ADA National Network, the NYC Mayor's Office for People with Disabilities (MO...
• Free Webinar - Implementing the ADA in a Health Care Setting
  03/19/2020- Wednesday, March 25th, 2020 12:00 PM EST - 1:00 PM ESTPresenters: Joe Zesski, Program Manager, Northeast ADA CenterSally Heron, Ithaca Center Manager, Planned Parenthood of Greater New York People wi...
• Free Webinar-Implementing the ADA in a Health Care Setting
  02/19/2020- Wednesday March 25, 2020 12:00pm ET - 1:00pm ET.Presenters: Joe Zesski, Program Manager, Northeast ADA CenterSally Heron, Ithaca Center Manager, Planned Parenthood of Greater New York People with dis...
• NEW JERSEY CONFERENCE ON DISABILITY AND EMPLOYMENT
  08/15/2018- Tuesday, October 2, 2018 from 9:00 AM to 5:00 PM (EDT) Raritan Valley Community College118 Lamington RoadBranchburg, NJ 08876 The New Jersey Conference on Disability and Employment returns in 2018 t...
• New Jersey Conference on Disability and Employment
  06/22/2018- Happening on Tuesday October 2, 2018 from 9:00am to 5:00pm at Raritan Valley Community College located at 118 Lamington Road, Branchburg NJ 08876. This conference for job seekers, families, educators,...
• How States Are Helping People with Disabilities Break Into Government Jobs
  06/22/2018- Governing Magazine recently published an article about what state governments are doing to recruit, hire and retain talented employees with disabilities. State governments have a critical role to play...
• New York State to Change Way Services for People with Disabilities are Coordinated
  04/18/2018- Families with children with disabilities and adults have some decisions to make in the coming weeks. New York State is replacing the Medicaid Service Coordination Program that has served the OPWDD pop...
• Monterey Airbus Settles with U.S. Department of Justice over Disability Access.
  03/21/2018- Following an investigation by the U.S. Attorney's Office, Monterey Airbus has agreed to up its game when it comes to serving riders with disabilities. The airport shuttle service violated Title III of...
• Free Webinar- The History of Disabilities - Part 4: Civil Rights to Disability Rights
  02/22/2018- Thursday, February 22nd, 2018 1:00 PM EST - 2:30 PM ESTThe quest for social equality for people who have disabilities is a story that begins in the earliest years of the American experience. Mark...
• Uncertainty in the Cases of Special Education in Puerto Rico
  01/17/2018- The restructuring of Puerto Rico's debt has cast a shadow of uncertainty over hundreds, if not, thousands of cases that are currently being argued in court as part of claims so that children and young...
• What Was The EEOC Up To This Year? Takeaways From 2017
  01/17/2018- The U.S. Equal Employment Opportunity Commission's fiscal year ended on Sept. 30, 2017 and it has released its yearly "Performance and Accountability Report." Although this is a look back, it provides...
• Free Webinar! The Power of Apprenticeship: Including People with Disabilities
  10/18/2017- October 25th, 2017 12pm to 1:30pm ESTApprenticeships serve two purposes. They offer opportunities for job seekers to build real world employment skills while earning money. They also meet the needs of...
• U.S. Access Board Consults Stakeholders on Reform Plan
  09/20/2017- During its July meeting, the Board met with stakeholders to gather feedback on an agency reform plan for improving its operations and services. Attendees included representatives from the American Ins...
• Join the Diversity Partners National Kick-Off Webinar on March 29th!
  03/16/2017- The Diversity Partners Project, housed at the Yang-Tan Institute on Employment and Disability, is bridging the gap between employment service professionals, job seekers with disabilities and business....
• New Yorkers with Disabilities Fight to Text 911
  01/18/2017- New York City's failure to implement texting access for emergency 911 services inspired a federal complaint Tuesday by a disability-rights group.  Disability Rights New York filed the suit&n...
• Statement of the Department of Justice on Application of the Integration Mandate of Title II of the Americans with Disabilities Act and Olmstead vs. L.C. to State and Local Governments' Employment Service Systems for Individuals with Disabilities
  In Olmstead vs. L.C., the Supreme Court mandated integration as part of Title II of the ADA, in order to place people with disabilities in the most integrated setting. This means the se...
• Disabled veterans find peace and fish during 'thank you' tournament at Table Rock Lake
  A group of 21 disabled Missouri veterans got an unusual "thank you" for their service Wednesday morning on the cool water of Table Rock Lake. They went fishing. Guided by professional bass angler...
• US Attorney Reaches Settlements In Restaurant-Access Complaint
  01/15/2020- The US Attorney's Office for the State of Connecticut reached settlement agreements with the Market Place Kitchen & Bar of 32 Church Hill Road and with its landlord, Mesa Contractors, December 17,...
• EEOC Helps Veterans Understand Their Employment Rights Under ADA
  11/20/2019- Veterans Day - a federal holiday observed annually on November 11 to honor the men and women who have served in the United States Armed Forces - is an appropriate time for veterans who have returned t...
• Free Webinar-Accessible Restaurants and Bars
  11/20/2019- Thursday, December 5th, 20192:30 PM EST - 4:00 PM EST New trends in the design of restaurants and bars pose challenging questions on the best way to achieve access so that they are inclusive of every...
• Register Now: NJ Conference on Disability & Employment
  09/18/2019- Register now for the 2019 New Jersey Conference on Disability & Employment, a half-day event scheduled for October 23, 2019 at Middlesex County College in Edison. Hear from employers, educators, a...
• New Accessibility Specialists Join US Access Board Staff
  09/18/2019- The Board has hired four new Accessibility Specialists to serve in its Office of Technical and Information Services: Randall Duchesneau III, Sarah Presley, Joshua Schorr, and Bobby Stinnette. They wil...
• Free Webinar-Effective Communication: What Does That Mean?
  06/21/2019- Tuesday June 25th, 2019 2:00pm EDT to 3:30pm EDT What does it mean to communicate effectively with someone who is Deaf, Hard of Hearing, or DeafBlind? This session will begin with a brief review of t...
• Free Webinar-What do we know? Employer Engagement Lessons from the Diversity Partners Project
  05/15/2019- May 21, 20192:00 PM-3:00 PM The Diversity Partners Project engaged in a two-year effort to uncover effective employer engagement practices for employment service professionals and organizations. This...
• Facebook Charged With Disability-Related Discrimination
  04/17/2019- The federal government is accusing Facebook of illegally using its advertising platform to discriminate against people with disabilities and other groups. The U.S. Department of Housing and Urban Deve...
• Access Board ABA Case Results in Improved Access to Historic Federal Building
  04/17/2019- The General Services Administration (GSA) has improved access to the Joel W. Solomon Federal Building and United States Court House in Chattanooga, Tennessee in response to a complaint filed with the...
• The Deaf Community Voices its Claims in PR
  01/16/2019- The Deaf Autonomous Movement (MAS, by its Spanish acronym), as well as individual deaf people, their families and advocates, have been recently demanding across the media and on social media that thei...

• Service Animal Scenarios
  03/27/2019- Chris Sweet, Northeast ADA Technical Assistance and Outreach Specialist, will present Service Animal Scenarios. Service animals often appear in popular media as a topic of contention as airlines, sto...
• Is That a Service Animal: What Rights Apply Where
  01/24/2018- The Northeast ADA Center is often asked about service animals. It can be confusing for individuals with disabilities, businesses, transit providers, and landlords to know what rights a person with a d...
• Air Travel for Individuals with Disabilities: Intersection of the Air Carriers Access Act and the ADA
  11/18/2015- A recent study by the Open Doors Organization revealed that in the past two years, more than 26 million adults with disabilities traveled for business or pleasure. While legislation such as the Air Ca...
• Issues, Impacts and Implications of an Aging Workforce
  10/14/2015- The aging population is growing and the number of older adults in the workforce is rising, which presents multiple challenges to organizations. Age discrimination and the increased prevalence of disab...
• Section 503, the ADA Amendments Act, and Disability Service Providers: Scenario Clinic
  10/22/2014-  Recent changes in disability laws and policies could lead to sweeping changes for individuals with disabilities in the workplace and other areas of life.  New rules for Rehabilitation Act (...
• Section 503, the ADA Amendments Act, and Disability Service Providers: Your role in supporting employers and people with disabilities
  10/08/2014- Recent changes in disability laws and policies could lead to sweeping changes for individuals with disabilities in the workplace and other areas of life.  New rules for Rehabilitation Act (RA) Se...
• Beyond Yellow Ribbon: Welcoming Veterans with Disabilities in our Communities, Workplaces, and Colleges
  03/12/2014-  Clearly, there is a great deal of goodwill to welcome returning veterans and support them in their transition to civilian life. Since 2001, about 2.5 million veterans served in Iraq or Afghanist...
• There's No Place Like Home: Housing and Disability Issues
  11/13/2013-  The search for housing can be a very stressful and multifaceted process for veterans with service-connected disabilities. Among other things, this process requires the evaluation of different fa...
• Veterans and Service Animals
  11/12/2013- This 1.5 hour webinar will focus on the use of service animals by veterans, primarily in ADA Title II (State & Local Government) and Title III (Places of Public Accommodation) settings. The webina...
• Interacting with Individuals with Disabilities in Law Enforcement
  10/30/2013- Law enforcement officials, such as police officers, sheriffs, deputies, and other law enforcement personnel play an important role within our communities in ensuring and maintaining the safety of all...
• ADA Basics: What DSP's Need to Know about the Employment Provisions of the ADA
  10/09/2013-  Disability Service Professionals (DSPs) play an important role in the employment outcomes of individuals with disabilities. This webinar will review Title I of the ADA as it relates to the work...
• Accessibility Update: Hotels and Resorts
  06/20/2013- Topics covered will include: -The 2010 ADA Standards scoping requirements for Places of Transient Lodging (i.e. What types of occupancies are required to comply with the 2010 ADA Standards for Places...
• New Regulations: Service Animals
  05/30/2013- This session will review the following topics: • Revised definition of service animals under the ADA • Service animal inquiries under the ADA • Differences between the ADA and other law...
• About Hiring: Responding to Emerging Trends in Hiring Practices and the Labor Force Impacting Jobseekers with Disabilities
  12/15/2011- Despite the passing of the ADA in 1990 and ADAAA in 2008, qualified jobseekers with disabilities continue to face significant barriers in getting permanent, viable jobs. While some of these barriers a...
• Reaching the Gatekeepers of Disability Inclusiveness in the Workplace: A Just-in-Time Approach for Mid-level Managers
  09/15/2011- Managers and supervisors are the kingpins of any diversity or inclusion initiative in the workplace. They are the first-line gatekeepers of decisions about hiring, coaching, performance, promotions,...
• Beyond Yellow Ribbons: Workplace Disability Inclusiveness for Veterans with Disabilities
  06/30/2011- Recently, there has been a surge of goodwill among employers to “do the right thing” in employing veterans returning from Iraq and Afghanistan. While this goodwill is laudable, we must pose a questio...
• Disability IS Diversity: Testing a New Approach to Reach Employers
  05/05/2011- Despite two decades of ADA protections, the economic and employment life conditions of people with disabilities have not significantly changed. Though the reasons for this are complex and multi-facet...
• Business Continuity Awareness for Human Service Providers
  02/24/2011- Business Continuity (also known as Continuity of Operations Plan) is planning for a disaster/emergency event by ensuring continuous operation of the organization related to its essential functions and...
• Heroes at Work: Veterans with Disabilities in the Workplace
  12/17/2010- Veterans with disabilities face a unique set of challenges when transitioning back to the world of work. They may be adjusting to the new reality posed by a recently acquired disability; they may hav...
• Open for Business: Market and Disability Trends
  07/23/2010- When most businesses think of disability and accessibility, they think of the law. But what about business? People with disabilities represent a significant segment of the customer/consumers of any...
• Next Steps Webinar: Person-Centered Planning
  06/17/2010- Person-centered planning is a process-oriented approach to empowering people with disabilities to identify focus and direction for their life as contributing members of society. It focuses on the stre...
• Next Steps Webinar: Service Animals - Legal and Practical Issues
  04/22/2010- As the population of people with disabilities grows, so does the number of individuals who use service animals. Therefore it is becoming more likely that a person with a physical or psychiatric disabi...

• Service Animals and Emotional Support Animals Are Not the Same
  
• Q&A - Service Animals and Emotional Support Animals in Single Family Homes Used as Vacation Rentals: ADA and FHA Implications
  
• Key Facts About Service Animals for Disaster Shelter Workers
  Disaster Shelters must permit a person with a disability to be accompanied by their service animal,...
• Service Animals
  
• Including Older People with Disabilities
  
• Employment of Veterans with Service-Connected Disabilities