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Service Animals and Emotional Support Animals
Infographic titled 'Service Animals and Emotional Support Animals' featuring a photo of two dogs.

Service Animals & Emotional Support Animals are Not The Same.
Service Animals are covered by the ADA to bring into public establishments, Emotional Support Animals are not.
Both Service Animals and Emotional Support Animals are allowed in apartments and condos with a 'no pet' policy.
Service Animals are Specially trained, Emotional Support Animals are not.
The Primary function of an Emotional Support Animal is to provide support through companionship.
Neither Service Animals or Emotional Support Animals must be certified or registered.

If you have any questions about the Americans with Disabilities Act, contact us at 1-800-949-4232 Share on Facebook
Service Animals in Retail
Infographic titled 'Service Animals in Retail' featuring several text boxes on a background of coat hangers in a clothes store.

Service animals are not pets. You can ask:
1. Is the Service Animal required because of a disability?
2. What work or task has the animal been trained to perform?
Service Animals must be under the control of the handler or the animal can be asked to be removed while the customer can continue shopping.

If you have any questions about the Americans with Disabilities Act, contact us at 1-800-949-4232 Share on Facebook
Service Animals at Work: Helpful Tip #1
Infographic titled 'Service Animals at Work: Helpful Tip #1' featuring a sitting service dog in a vest.

Service Animals at Work - Helpful Tip #1:
You can request a reasonable accommodation from your employer if you need a service animal.

If you have any questions about the Americans with Disabilities Act, contact us at 1-800-949-4232 Share on Facebook
Service Animals at Work: Helpful Tip #2
Infographic titled 'Service Animals at Work: Helpful Tip #2' featuring a sitting service dog in a vest.

Service Animals at Work - Helpful Tip #2:
Employers may request reasonable documentation to show the need for the service animal.

If you have any questions about the Americans with Disabilities Act, contact us at 1-800-949-4232 Share on Facebook
Accessible Shopping: Service Animals
Infographic titled 'Accessible Shopping: Service Animals' featuring an image of a service dog on a leash.

In a store, service animals:
Can accompany their handlers in all areas of the store where customers are allowed to go.
Can be any breed of dog.
Must be under the owner's control.
Are not allowed in shopping carts.

If you have questions about the Americans with Disabilities Act, contact us at 1-800-949-4232 Share on Facebook

Blog Posts

  • Service Animals and Social Media (My Lassie Moment)
    In June of 2018, Sarah Aswell, a freelance writer and comedian, posted an article titled If a Service Dog Approaches You without Their Owner, They Need Your Help on the website ScaryMommy. The article...
  • All the Buzz About Emotional Support Animals
    By Chris Sweet              When I provide technical assistance to our various stakeholders that call into the Northeast ADA Center, a rec...
  • Service Animals at Work in the Human Workplace by Joe Zesski and Angela Winfield
    Is it mandatory to allow service animals in the workplace? This is a tricky question. And, like most tricky questions, the answer is it depends. Under the Americans with Disabilities Act (ADA), if t...
  • No Dogs Allowed? Service Animals at Work
    One of the most frequently asked about topics at the Northeast ADA Center is service animals. Often, these questions relate to service animals in businesses and public spaces; or about the right to ha...
  • Service Animals in Housing
    Often, when a person feels that their rights are being infringed upon relative to their disability, the first thing that comes to mind is the American’s with Disabilities Act (ADA). While t...

Webinars

  • ADA: 101.1 Defining Disability
    03/26/2021- This presentation builds on the introduction to the Americans with Disabilities Act (ADA) given in the webinar, ADA-101. Intended for those new to the ADA or for those wanting a refresher, this webina...
  • Service Animal Scenarios
    03/27/2019- Chris Sweet, Northeast ADA Technical Assistance and Outreach Specialist, will present Service Animal Scenarios. Service animals often appear in popular media as a topic of contention as airlines, sto...
  • Is That a Service Animal: What Rights Apply Where
    01/24/2018- The Northeast ADA Center is often asked about service animals. It can be confusing for individuals with disabilities, businesses, transit providers, and landlords to know what rights a person with a d...
  • Air Travel for Individuals with Disabilities: Intersection of the Air Carriers Access Act and the ADA
    11/18/2015- A recent study by the Open Doors Organization revealed that in the past two years, more than 26 million adults with disabilities traveled for business or pleasure. While legislation such as the Air Ca...
  • Issues, Impacts and Implications of an Aging Workforce
    10/14/2015- The aging population is growing and the number of older adults in the workforce is rising, which presents multiple challenges to organizations. Age discrimination and the increased prevalence of disab...

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